Privacy Policy

Privacy Policy

Last updated: [20/May/2026]

At QROOT, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or contact us for support.

This policy is prepared keeping in mind general e-commerce practices and India’s Digital Personal Data Protection Act, 2023, which covers processing of digital personal data for lawful purposes. (MeitY)

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Payment status
  • Website usage information
  • Device, browser, and IP address
  • Customer support messages or WhatsApp communication

We do not store your full card, UPI, or banking details. Payments are processed securely through third-party payment gateway partners.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations, shipping updates, and invoices
  • Provide customer support
  • Respond to your questions or complaints
  • Improve our products, website, and customer experience
  • Send offers, updates, or marketing messages, only where permitted
  • Prevent fraud, misuse, or security issues
  • Comply with legal, tax, and regulatory requirements

3. Sharing of Information

We may share limited information with trusted partners only when required to run our business, such as:

  • Payment gateway providers
  • Shipping and courier partners
  • Website hosting and analytics providers
  • Customer support tools
  • Marketing and communication platforms
  • Legal, tax, or regulatory authorities when required by law

We do not sell your personal information to third parties.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and show relevant content or advertisements.

You can disable cookies through your browser settings. However, some parts of the website may not work properly without cookies.

5. Marketing Communication

If you share your email or phone number with us, we may send you product updates, offers, newsletters, or promotional messages.

You can opt out of marketing communication at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee 100% security. We recommend that you use strong passwords and avoid sharing sensitive information over unsecured channels.

  1. 7. Data Retention

We keep your personal information only for as long as required for business, legal, tax, warranty, support, or regulatory purposes.

When your data is no longer required, we may delete, anonymize, or securely store it as per applicable laws.

8. Your Rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for certain processing activities
  • Request deletion of your personal information
  • Raise a grievance regarding the use of your personal data

The DPDP framework also provides user rights around consent, correction, erasure, grievance redressal, and nomination. (MeitY)

9. Children’s Privacy

Our website and products are intended for use by adults or under adult supervision. We do not knowingly collect personal information from children without parental or guardian consent.

10. Third-Party Links

Our website may contain links to third-party websites, apps, payment gateways, or social media platforms. We are not responsible for the privacy practices or content of those third-party platforms.

Please review their privacy policies before sharing any information with them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

We encourage you to review this page regularly to stay informed about how we protect your information.

12. Contact Us

For any privacy-related questions, correction requests, deletion requests, or complaints, you can contact us at:

QROOT
Marketed by: Intelyx Labs Pvt Ltd
Email: support@qroot.in
Website: www.qroot.in