Legal notice
Last updated: 15 June 2026
This website, www.qroot.in, is owned and operated by:
Intelyx Labs Private Limited
213, Kokapet Terminal, Kokapet, Hyderabad, Telangana – 500075, India
Email: support@qroot.in
Brand name: Qroot
Website: www.qroot.in
By accessing or using this website, you agree to the terms, policies, disclaimers, and legal information mentioned on this website.
Grievance Officer
In accordance with applicable Indian e-commerce and consumer protection requirements, the details of the Grievance Officer for Qroot are provided below:
Name: Vikram N
Designation: Grievance Officer
Company: Intelyx Labs Private Limited
Brand: QROOT
Email: support@qroot.in
Phone: 9063027952
Address: 213, Kokapet Terminal, Kokapet, Hyderabad, Telangana – 500075, India
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
Customers may contact the Grievance Officer for complaints related to orders, payments, refunds, returns, warranty, product issues, website usage, or any other consumer grievance.
We will make reasonable efforts to acknowledge and resolve customer grievances within the timelines required under applicable law.
1. Company Information
Qroot is a brand operated by Intelyx Labs Private Limited, a company registered in India.
Qroot offers indoor hydroponic growing systems, accessories, nutrients, grow kits, and related products for home and indoor use.
2. Product Disclaimer
Qroot products are designed to support indoor plant growing. Plant growth and harvest results may vary based on several factors, including seed quality, water quality, room temperature, humidity, nutrients, lighting schedule, and user maintenance.
We do not guarantee specific plant growth, germination, harvest quantity, or crop success.
3. Electrical Safety Notice
Qroot devices may contain electrical components such as LED grow lights, pumps, adaptors, sensors, and controllers.
Customers must use the product only as per the user manual and safety instructions. Do not use damaged wires, damaged adaptors, non-recommended power supplies, or expose electrical components to water.
Qroot is not responsible for damage caused by misuse, improper installation, unauthorized repairs, voltage fluctuations, or failure to follow safety instructions.
4. Accuracy of Information
We try to keep the website content accurate and updated. However, product descriptions, images, specifications, prices, availability, packaging, and offers may change without prior notice.
Images shown on the website are for representation purposes. Actual product color, packaging, accessories, or appearance may vary slightly.
5. Intellectual Property
All trademarks, logos, product names, images, graphics, designs, videos, website content, text, and other materials displayed on this website are the property of Intelyx Labs Private Limited or its licensors.
No content from this website may be copied, reproduced, distributed, modified, or used for commercial purposes without written permission from Intelyx Labs Private Limited.
6. Third-Party Links and Services
Our website may use or link to third-party services such as payment gateways, courier partners, analytics tools, marketing platforms, and social media platforms.
We are not responsible for the content, practices, errors, delays, or policies of third-party websites or service providers.
7. Compliance and Customer Information
As an Indian e-commerce business, Qroot should clearly display seller information, grievance contact details, payment, refund, return, warranty, delivery, and customer support information as applicable under the Consumer Protection E-Commerce Rules, 2020. These rules also require an adequate grievance redressal mechanism for consumer complaints.
8. Grievance and Customer Support
For customer support, complaints, product issues, order issues, or grievance-related matters, please contact:
Qroot Support
Email: support@qroot.in
Phone: 9063027952
Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We will make reasonable efforts to respond to customer concerns within a reasonable time.
Optional, if you want to show a formal grievance officer:
Grievance Officer: [Name to be added]
Designation: Grievance Officer
Email: support@qroot.in
Address: 213, Kokapet Terminal, Kokapet, Hyderabad, Telangana – 500075, India
9. Limitation of Liability
To the maximum extent permitted by law, Qroot and Intelyx Labs Private Limited shall not be liable for indirect, incidental, special, consequential, or business losses arising from the use or inability to use our website or products.
Our total liability for any product-related claim shall not exceed the amount paid by the customer for that specific product.
10. No Professional Advice
Content on this website, including blogs, guides, growing tips, and product instructions, is provided for general informational purposes only.
It should not be treated as professional agricultural, scientific, medical, nutritional, or safety advice.
11. Governing Law and Jurisdiction
This Legal Notice shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana, unless applicable consumer protection laws provide otherwise.
12. Contact
For any legal, support, or business-related communication, please contact:
Intelyx Labs Private Limited
213, Kokapet Terminal, Kokapet, Hyderabad, Telangana – 500075, India
Email: support@qroot.in
Phone: 9063027952